We are committed to your satisfaction. If for any reason you are not satisfied, please let us know as soon as possible. If you have not accessed the course, you are eligible for a complete refund. If you have started the course, you may receive an equivalent credit towards other eLearning courses listed in the Delicate & Associates Inc. eLearning library. Please note that credits cannot be issued once a completion certificate has been issued. As always, please drop us a line at Contact us if you have any compliments or concerns!